Customer Service


Estimated Shipping & Delivery

All items that are in stock will ship via USPS or UPS ground. You will receive an email confirmation when your order has shipped. You can always log into your account for tracking info, or just give us a shout if you need help (info@opendoorshop.com).


Most in stock items ship within 1-2 business days. We do not ship on Sunday, Monday and Holidays. Items sent directly from our suppliers may take longer to arrive. Monogrammed items will arrive on your doorstep in 1-2 weeks from your order date.


Sometimes items ordered together may arrive separately. Currently, Open Door Shop only ships within the continental United States.


Items shipped within South Carolina will be charged SC sales tax.

 

Expedited Shipping

If you need an item expedited, please contact us prior to placing your order and we will do our very best to get your item to you as fast as we can.


Processing & Confirmation

Order confirmation will be sent via e-mail immediately following successful payment. Tracking information will be sent via e-mail once your order has been processed.


Back Order & Out of Stock

Our team will send you an email if a product is back ordered or out of stock.

 

Returns

Please review your order very carefully, and email us prior to ordering if there are any questions.


We do accept returns for store credit on most items. Please contact our returns department within 10 days of receipt of your order, and then postmark your return package back to Open Door Shop within 14 business days. Please note all product(s) must be in original condition and return shipping charges are non-refundable, unless the item received is incorrect or damaged (We'll fix it!!). We recommend packages be returned via a traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing returned packages. To start a return, please e-mail returns@opendoorshop.com.


Sorry, monogrammed merchandise, sale items, and special orders are final sale.


Terms & Conditions

All content on the Open Door Charleston, LLC site, including text, graphics, logos, images, and videos, and the compilation thereof, is the property of Open Door Charleston, LLC or its content suppliers and is protected by copyright and other intellectual property laws. You agree not to copy, reproduce, publish, display, transmit, distribute, or modify any of the materials contained on the site, absent the prior written consent of Open Door Charleston, LLC.


Open Door Charleston, LLC reserves the right, in its sole discretion, to change the terms under which http://www.opendoorshop.com is offered. The most current version of the Terms will supersede all previous versions.